Terms of Service & Merchant Agreement

1. Annual Subscriptions & Billing

Services are billed on a 365-day annual subscription basis. You may cancel your renewal at any time prior to the annual billing anniversary date.

2. Digital Asset Fulfillment & Compliance

All QR Code Kits, table cards, and Dynamic Trust Badges are delivered digitally via high-resolution vector PDF downloads and web embed codes immediately upon signup. (Note: Review My Business does not provide physical QR standees; merchants receive instant print-ready vector assets for local printing).

3. Ethical Standards & Regulatory Alignment

Our platform operates in full alignment with the Bureau of Indian Standards IS 19000:2022 guidelines, India's Consumer Protection Act 2019, Google Business Profile Policy Guidelines, and FTC 16 CFR Part 465 regulations (Zero Review Gating & Zero Review Bribery). Review My Business functions exclusively as an on-site customer service and dispute resolution desk and does not edit, filter, or delete public customer reviews on third-party platforms.

4. In-Platform Promotions, Network Offers & Opt-Out Policy

4.1 Applicability & First-Party Network Scope: To all registered customers and merchants, regardless of account tier, membership level, or subscription plan, Review My Business reserves the right to deliver promotional offers regarding our platform features, service upgrades, or associated products and tools within our direct network.

4.2 Zero Third-Party Promotion Guarantee: We maintain a strict policy against external advertising. We will never send, broadcast, or display promotional offers for any third-party business, external advertiser, or commercial entity beyond our direct network. Your contact details and account information are never sold, rented, or shared with outside promoters.

4.3 Communication Formats: Permitted first-party promotions and associated network updates may be presented in the following formats:

In-Platform Campaign Banners: Informational banners displayed inside the merchant portal or dashboard.
In-Platform Notifications: Milestone announcements, feature updates, and protocol alerts within your account.
Direct Email Communications: Periodic feature updates and network offers sent to your registered account email.

4.4 User Control & Irreversible Dismissal Rights: Every customer retains complete control over these communications:

Permanent Banner Dismissal: Every in-platform campaign banner includes a clear close button. Once closed by the user, that specific campaign banner is permanently dismissed and will never appear again for your account.
One-Click Email Opt-Out: Every promotional email includes an instant unsubscribe/opt-out link. Once you opt out, no further promotional marketing emails will reach your inbox (essential security notifications, billing invoices, and transactional service alerts will remain active).

5. Limitation of Liability & Third-Party Disclaimers

Review My Business is an independent SaaS service and customer resolution protocol. We are not affiliated with, endorsed by, or sponsored by Google LLC, Alphabet Inc., WhatsApp LLC, Meta Platforms Inc., or the Bureau of Indian Standards (BIS). We provide communication and resolution logging tools; we do not guarantee specific rating increases, search rankings, or commercial outcomes. In no event shall Review My Business be liable for indirect, incidental, or consequential damages arising from the use of our services.

6. Governing Law & Dispute Redressal

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, claim, or controversy arising out of or relating to these Terms or the services provided by Review My Business shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered operational seat of Review My Business in India.

7. Merchant Data Warranty (DPDP Act 2023)

When logging a customer dispute or requesting an independent Quality Officer verification audit, the merchant warrants and represents that all customer contact information was collected lawfully during an in-store commercial interaction with the customer's knowledge, and that the customer has consented to receiving a one-time verification contact regarding their resolution experience in accordance with the Digital Personal Data Protection (DPDP) Act 2023.

8. Clarification on Trust Badges & Quality Officers

The designation "24K Gold Trust Certificate" represents a proprietary platform reputation tier and digital benchmark signifying authenticated dispute resolution; it does not denote physical bullion, precious metals, BIS hallmarking, or government licensing. Platform Quality Officers are independent verification contractors trained in IS 19000:2022 review moderation ethics and are not government officials, public servants, or statutory enforcement agents.

9. Statutory Grievance Redressal Mechanism

In accordance with Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any user, customer, or merchant may submit legal notices, privacy concerns, or service grievances to our designated Grievance Redressal Desk via our Contact Support Desk. All grievances are formally acknowledged within 48 business hours and resolved within 30 days.