Refund & Cancellation Policy
Last updated: January 2026. Please review this policy prior to activating an annual subscription.
Review My Business maintains a strict no-refund policy on annual subscriptions due to instantaneous digital QR vector kit generation, WhatsApp routing setup, and registry provisioning upon checkout. However, on-demand Quality Officer audit credits include a Fair Play Guarantee, automatically restoring credits if customer resolution cannot be independently verified.
Review My Business operates exclusively on an annual membership model. Because digital QR vector files, scannable storefront badges, direct WhatsApp routing channels, and 24K Trust Registry credentials are generated and provisioned immediately upon sign up, all annual subscription fees are strictly non-refundable.
1 Immediate Digital Delivery & Setup
Upon payment confirmation, our platform automatically provisions your account infrastructure:
- Generates high-resolution, print-ready vector PDF files with your unique business QR.
- Configures your direct-to-manager WhatsApp grievance routing channel.
- Indexes your commercial profile in the public 24K Gold Trust Registry.
- Allocates 365 days of dispute verification and ledger storage.
Because these digital services and assets are delivered in full immediately upon activation, fees paid are final and non-refundable.
2 No Trials or Mid-Term Prorated Refunds
Our platform does not offer free trial plans or monthly billing options. Subscriptions are billed strictly on a 365-day annual basis. If you choose to stop using the platform before the expiration of your annual term, no partial or prorated refunds will be issued for remaining months.
3 Fair Play Guarantee on Quality Officer Audit Credits
While annual subscription fees are non-refundable, our on-demand Platform Quality Officer Audit Credits are protected by our Fair Play Guarantee:
How It Works:
When an independent certified Quality Officer contacts your customer via WhatsApp to audit an in-store resolution, if the customer indicates they remain unsatisfied despite your resolution effort, the audit credit is automatically credited back to your balance. You only expend audit credits when customer satisfaction is independently verified.
4 Cancellation of Auto-Renewal
You may turn off automatic subscription renewal at any time through your merchant portal. Following cancellation of renewal, your account, scannable QR codes, and public ledger certification will remain fully functional until the end of your prepaid 365-day annual cycle.
5 Billing Desk & Assistance
In the rare event of a technical duplicate transaction, please submit your transaction reference ID (Razorpay Order ID or UPI UTR) to our billing support desk:
Operating Entity: HEROXIE 2374 (MSME/Udyam Reg: UDYAM-CG-05-0065371)
Registered Office: LIG II 2374, Housing Board, Industrial Estate, Bhilai, Durg, CG – 490026
Billing Inquiries: Submit via Official Support Desk
Official Response Time: Within 24 business hours (Monday to Friday, 10:00 AM – 6:00 PM IST)
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